A key UK source of patient information and advice has been relaunched by The Haemochromatosis Society.
The Haemochromatosis Helpline ( 03030 401102 ) has seen investment in new internet telephony which allows a number of volunteers to provide the service from various locations around the country. In addition, a group of volunteer ‘helpliners’ have been through a training programme designed to equip them with skills and knowledge to assist callers.
David Head, Chief Executive at the society, said “The Haemochromatosis Helpline already receives hundreds of call each year so we know how important the service is. We also know that it is particularly useful to people who have been recently diagnosed with iron overload, when questions are buzzing around in a patients head and there is worry and uncertainty about the implications of the diagnosis.
“By investing in training and equipment we can ensure that the helpline remains available to all, and is robust enough to cope with demand as we see anticipated improvements in the rates of diagnosis.”
As well as the phone service there is also an email option, also manned by volunteers; both services are entirely confidential and free. In addition the training has been extended to volunteers who moderate the society’s support group on Facebook.
The Haemochromatosis Helpline: 03030 401102
The Haemochromatosis Email: firstname.lastname@example.org