Volunteer with hand upWould you like to become part of Haemochromatosis UK team?

There are a number of great volunteering opportunities available, which can be done from home in your spare time.

We’re currently looking for new helpline volunteers, if you think you might be able to help take a look through the role description below and if it sounds like you then please get in touch.

Helpline Volunteer

At Haemochromatosis UK we provide advice and support to people with genetic haemochromatosis across the UK. We educate, inform and support people through our website and publications, social media, training for professionals and our public awareness campaigns.

We’re seeking enthusiastic and skilled volunteers with an interest in haemochromatosis to help provide the Hemochromatosis UK helpline

Volunteer Helpliner

As a volunteer Helpliner you will help to deliver the Haemochromatosis UK helpline service. The purpose of this role is to maximise our impact and enable us to offer telephone and email support services to as many people as possible across the UK

Time Commitment

3-6 hours a week on average. The role is ongoing.

Key Tasks

  • Help Haemochromatosis UK to deliver The GH Helpline by phone and/or email.
  • Respond appropriately to questions, concerns and any distress of callers, using your training and within the remit of a helpliner as outlined in the helpline procedures and standards.
  • Explore what practical or emotional issues callers need to talk through and to provide good quality information at the right level.
  • Signpost callers (without giving medical advice) so that they can consider and choose for themselves what they want to do or happen next.
  • Adopt and adhere to the helpline procedures and standards.
  • Maintain strict confidentiality.
  • Honour the time commitments you make and to give reasonable notice if this is not possible.

We do not expect you to

  • Give medical advice.
  • Answer personal messages or in depth questions from members of the group by email.
  • Share your personal experience or any personal details.

Relevant Skills, Competencies and Experience

  • To be able to communicate effectively, show empathy and patience.
  • Have a good understanding of confidentiality
  • The ability to work equally well in a team and unsupervised.
  • An interest in, knowledge of or willingness to learn about haemochromatosis.
  • Be confident meeting and speaking to new people.

Equipment needed

  • A computer or smartphone with access to the internet.
  • A voiphone, which plugs into your modem will be provided.

What support will you be given?

  • Volunteer induction and training
  • On-going support by an allocated person from Haemochromatosis UK
  • Periodic volunteer meetings (quarterly).
  • A Voiphone
  • Opportunities to become involved in other Haemochromatosis UK activities.

What are the benefits of being a Volunteer Helpliner?

  • Development of communication skills
  • Free training relevant to the role will be provided
  • Use your skills and experience to contribute to the success of Haemochromatosis UK
  • References to add to your CV
  • Be part of a team of volunteers and meet new people
  • Increase your confidence and interpersonal skills.

If you would like more information please contact us at office@huk.org.uk

There are also lots of other ways to get involved, this might include something as simple but important as stuffing envelopes, through proof reading our materials, to taking part in a campaign or speaking to the media.

Like any charity, we also rely on volunteers for much of our fundraising and awareness raising activity.

If you would be willing to help from time to time, please sign up for email alerts for our volunteering opportunities. You can do this using the very simple (just three boxes) form below. Rest assured we keep this list totally separate from our main database, so you will not receive other communications as a result of providing your details, and we do not share data with any third parties.

Thank you in anticipation of your support.

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